Privacy Policy

Last updated: July 4, 2026

The purpose of this Privacy Policy is to inform users of the website www.rivagesbay.com about how their personal data is collected, used, stored, and protected by RIVAGES BAY, in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and the French Data Protection Act.

1. Data Controller

The personal data collected on this website is processed by:
RIVAGES BAY – SAS with capital of €1,000
19 Route de Camarsac, 33370 Loupes – France
SIREN: 929 293 587
Email: info@rivagesbay.com

2. Personal Data Collected

Via the contact form: last name, first name, email address, desired dates (if provided), subject of the request, and message content. This information is used exclusively to respond to your request.

While you are browsing: certain technical data is automatically collected, such as IP address (anonymized where applicable), browser type, operating system, pages viewed, time spent on the site, date and time of connection, and approximate geographic location. This information is used for statistical purposes and to improve the site.

When making a reservation: when you book through our Hostaway booking engine, the data necessary to process your stay may be collected. This data is processed directly by the booking platform in accordance with its own privacy policy.

3. Purposes of Data Processing

Data is collected in order to: respond to requests sent via the contact form; manage reservations; follow up on customer relations; improve the quality of the website; measure website traffic; ensure website security; and comply with our legal obligations. We do not engage in any commercial profiling or automated decision-making.

4. Legal Basis for Data Processing

Data processing is based on: your consent (cookies, contact form); the performance of a contract (reservation management); our legitimate interest (website improvement, security); and our legal obligations.

5. Recipients of the Data

The data is intended exclusively for RIVAGES BAY. However, certain service providers may be required to process certain data on our behalf, including:

  • Duda (website platform and hosting)
  • Hostaway (reservation management and website services)
  • Google Analytics (traffic statistics, where enabled)

These service providers act in accordance with applicable data protection regulations.

6. Retention Period

Data is retained only for as long as necessary to fulfill the purposes for which it was collected. For informational purposes: requests submitted via the contact form are kept up to 3 years after the last exchange; data related to reservations is kept for the statutory period applicable to accounting and tax obligations; cookies are kept according to their expiration date or until you withdraw your consent.

7. Cookies

Strictly necessary cookies enable the website to function properly and cannot be disabled.

Audience measurement cookies: subject to your consent, we may use Google Analytics to measure website traffic and improve its content. The statistics collected are aggregated and do not allow us to identify you directly.

Cookie management: you can accept all cookies, reject non-essential cookies, or modify your consent at any time via the cookie banner.

8. Data Transfer

Some of our service providers may be located outside the European Union or may transfer certain data to third countries. When this is the case, these transfers are governed by the safeguards provided for under the GDPR (standard contractual clauses, adequacy decisions, or other recognized mechanisms).

9. Security

We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of personal data. Despite all precautions taken, no IT system can guarantee absolute security.

10. Your Rights

In accordance with the GDPR, you have the following rights: right of access; right to rectification; right to erasure; right to restriction of processing; right to object; right to data portability; and the right to withdraw your consent at any time when consent is the basis for processing.

To exercise your rights, you may contact us at: info@rivagesbay.com. You will receive a response within one month.

11. Filing a Complaint with the CNIL

If you believe your rights have not been respected, you may file a complaint with:
Commission Nationale de l'Informatique et des Libertés (CNIL)
3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
https://www.cnil.fr

12. Links to Third-Party Websites

The website may contain links to websites of partners or service providers. RIVAGES BAY cannot be held responsible for the privacy policies implemented by these third-party websites.

13. Changes to This Policy

This Privacy Policy may be amended at any time to reflect legal, regulatory, or technical changes. We encourage you to review it regularly.